Course Descriptions

Zoom CE Sessions Descriptions

Customer Service During COVID

Description:

  • Media, Press releases, web pages
  • Working remotely
  • Online protest platform
  • Office preparation and maintenance
  • Hearings: Virtual and In-person
  • Maintaining limited customer counts in the building by utilizing an in car check-in process
  • Utilizing on line tools such as customer chat box and knowledge-base to answer questions
  • Utilizing internet phone system combined with cell phones to answer phone calls from home
  • Utilizing remote access to network for working with customers from home
  • Online form submission limiting exposure

Duration: 1:30-2:30pm

Dates: October 12, 2020 |

Location: Virtual

Instructor: Alvin Lankford & Chris Connelly, Williamson CAD

Fees: Member CADs Only (no refunds): $30 |

Credits: 1 CE

Recommended Prerequisites: Must be registered to receive credit.

Registration Deadline: October 7, 2020

What's Ethics Got to Do With It?

Description:

  • Why ethics  is important
  • Ethical considerations for Chief Appraisers
  • 3 obstacles to Doing the Right Thing
  • The right and wrong way to apologize ethically
  • The trouble with white lies
  • Is It ethical to take a vacation?

Duration: 1:30-2:30pm

Dates: November 9, 2020 |

Location: Virtual

Instructor: Marya Crigler, Travis CAD

Credits: 1 CE

Recommended Prerequisites: Must be registered to receive credit.

Registration Deadline: November 4, 2020

Legal Topic (TBA)

Duration: 1:30-2:30pm

Dates: December 14, 2020 |

Location: Virtual

Instructor: Roy Armstrong, Armstrong & Armstrong

Fees: Member CADs Only (no refunds): $30 |

Credits: 1 CE

Recommended Prerequisites: Must be registered to receive credit.

Registration Deadline: December 9, 2020